The terms and conditions of Traiva s. r. o. are governed by the Civil Code.

  1. When selling through the e-shop and delivery by a shipping company :

The consumer purchaser has the right to withdraw from the contract, within a period of fourteen days, which shall run if it is

a. a contract of sale, from the date of receipt of the goods, with the exception of custom-made and custom-printed signs

b. a contract involving several goods or the supply of several parts, from the date of receipt of the last delivery of the goods; or

c. a contract whose subject matter is a regular recurring delivery of goods, from the date of receipt of the first delivery of goods; whereby such cancellation must be sent to TRAIVA's registered office address, to TRAIVA's e-mail address, communicated in person at TRAIVA's shop or communicated by telephone;

2. We provide warranties for safety products according to the warranty card for a minimum of 24 months. During this period we guarantee the properties declared in the technical documentation. Photoluminescent safety signs are guaranteed for 10 years.

 3. The goods are the property of the seller until the purchase price is paid.

 4. We provide wholesale prices to businesses, which can be ordered in the wholesale section. Signs, fire extinguishers, first aid kits and safety products must be for resale in this case.

Download The full text of the terms and conditions can be found HERE      You can find the complaint protocol HERE

According to the Consumer Protection Act (No. 634/1992 Coll.), a buyer who is a consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz.

Out-of-court dispute resolution is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The application may be filed within 1 year from the date on which the consumer first exercised his or her right which is the subject of the dispute with the seller.

The consumer has the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/. Supervision of compliance with obligations under the Consumer Protection Act (No 634/1992 Coll.) is carried out by (www.coi.cz).

According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator on-line; in case of technical failure, within 48 hours at the latest.

If this moment is preceded by the dispatch of goods or provision of services to the customer, the taxpayer is obliged to send the tax administrator the data on the recorded sales and issue a receipt to the person from whom the recorded sales flow, no later than at the moment of dispatch of goods or provision of services to the customer. This does not apply if the goods are dispatched or the service is provided before the time the payment order is issued.

By completing the order, the customer agrees to the terms and conditions and to the possibility of sending the receipt or invoice electronically.